Automating Customer Onboarding and Activation
Send different welcome paths when users invite teammates, import data, or connect integrations. Time messages to milestones, not dates. A founder we know cut churn by nudging users to a simple win within twenty minutes, using in-app prompts plus helpful emails.
Automating Customer Onboarding and Activation
Pair product tours with progress checklists that unlock only after key actions. Show contextual tooltips when users hover, not random pop-ups. These lightweight cues reduce support tickets and help new customers experience value without booking yet another onboarding call.